What is an Refund Policy?
A refund policy explains the terms and conditions a business will follow to return money a customer paid for products or services. It will explain:
- When refunds are allowed
- How long a customer has to request the refund
- The process for submitting a request
- Whether the refund will be full, partial, or in the form of credit
- What items are non-refundable
- The kind of proof of purchase a customer needs to make the return (receipts, tags on the item, etc)
- How much time it will take to process a refund
Having these policies in writing protects the business and the customer by clearly setting expectations, which can help avoid disputes.
We provide a refund policy template you can easily customize with your specific terms and procedures. Our fillable template is especially useful for small business owners and e-commerce retailers looking to create a clear and professional refund policy.
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What's Included in This Template
- Complete refund policy template
- Return time limits
- Refund eligibility conditions
- Product condition requirements
- Receipt requirements
- Damage restrictions
- Contact information section
- Company name placeholders
Article written by
Legal Writer & Researcher | Licensed Attorney | 49 Articles
Rachael Goldstein is a licensed attorney and an experienced writer based in Pennsylvania. As a licensed attorney, she specializes in writing clear an accessible articles for EasyLegalDocs.com.
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